Rated 2 out of
Not bad, not good eitherThis washer was in the house when we moved in. My wife and I had always wanted a front loading washer. Within 2 weeks I got an error code. A little online research pointed to a clogged pump. Luckily this was easily accessible and a quick/messy fix.About a week later I started noticing little shards of plastic in the wash. I assumed my son had left something in his pocket. But it got worse during the next 2 or 3 uses. The little chunks of plastic became large strips. I ran a load with no clothes to see if I could figure out what was happening. That's when I started getting water on the floor. After I stopped the washer I pushed the gasket back and saw that the plastic outer drum was being shredded by the steel inner drum. I did some searching again and found that this is a common problem and expensive to repair. Some people had luck getting whirlpool to replace it under the 10 year drum warranty. Others were told the plastic part isn't part of the drum, even though it really is.I called HSA who is our home warranty company and they sent a guy out to check it. He said they'd more than likely replace the washer due to its age and the labor cost of replacing the drum assembly.
Date published: 2015-09-27
Rated 2 out of
Less than expected for the price.We bought this about 7 years ago, slowly talked ourselves into a more expensive machine.($3,000 for Washer and dryer with bases) Unfortunately we have had numerous problems: the water pump had to be replaced, the motor control board replaces shortly after that, then the hinge on the door wore out and had to be replaced along with the latch. The final straw was once again the electronics. I went through all the diagnostics and would have had to spend somewhere between $250 and $500 just for parts. That's when I sold it for $50 and picked up a used simple top loader for $100.