HOW RETURNS WORK

Our team is happy to help with returns for products you purchased through Whirlpool.com. Simply call 1 (866) 698-2538 for major appliances and major appliance parts & accessories, 1 (800) 541-6390 for water filters, or 1 (800) 643-0961 for appliance cleaners. Have your order number or product serial number handy and we can help you through the process.

NOTE: We only accept returns for products purchased directly from Whirlpool.com. If you purchased a product at another retailer, please contact that retailer regarding your return.

MAJOR APPLIANCE

 

Returns within 5 Business Days - No return fees
Not happy with your new product? No matter the reason, it's no problem. Request your return within 5 business days from the date of delivery for a product refund of products that are in new condition. Simply call 1-866-698-2538 with your order number or product serial number handy.

Delivery, shipping and service fees will not be refunded.

Returns within 30 Calendar Days
>>Products Damaged Upon Delivery

If you notice your product was delivered damaged, you can request a return, exchange or repair within 30 calendar days by calling us at 1-866-698-2538.

  • For an exchange, you will not be charged any additional delivery, shipping or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
  • For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please call us to discuss the nature of the damage and confirm that you qualify for the product refund.
  • If you’re interested in a repair, just call the same number to schedule service.

>>Major appliance returns for any other reason
If you're not happy with your product for any other reason, you have up to 30 calendar days to request a return. An additional restocking fee of 15% of the product cost will be applied, with a $50 minimum. Original delivery, shipping and service fees will not be refunded. Please call us at 1 (800) 422-1230 to arrange for the return.

NOTE: If you're returning a product from Hawaii, your return will only be subject to a flat $50 restocking fee.

Returns after 30 Calendar Days
If the 30-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at 1-866-698-2538 so we better understand how to help your situation.

PARTS & ACCESSORIES

>>Returns for Major Appliance Parts & Accessories
Get a refund when you request your return within 30 calendar days after the date of delivery.

Simply call 1-866-698-2538 with your order number or product serial number handy and we can provide you with available options. For some products, we may be able to help arrange return shipping. Most often, we will ask you to ship the product back using a method that provides a tracking number. Original shipping and handling and return postage charges will not be refunded.

>>Returns for Yummly® Smart Thermometer
Within 30 Calendar Days

You may return your Smart Thermometer within 30 days of purchase for a full refund of your product purchase price or a replacement product. Return shipping is FREE. Please call us at 1 (866) 698-2538 to initiate a return and obtain a prepaid shipping label which you may use to send the item back to us in new condition. Free return shipping is only available for U.S. consumers who directly call this number. Once we validate the returned items have arrived, you will receive a confirmation email and your return will be processed. Accounts will be credited within 7-10 business days once items are received and processed

After 30 Calendar Days
If the 30-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at 1 (866) 698-2538 so we better understand how to help your situation.

>>Returns for Water Filters
For returns and refunds call 1-800-442-9991 Monday – Friday, 8am – 8pm (ET). Your product(s) may be returned within 30 days from the date of shipment. The product(s) must be in unused condition and in original packaging material. You are responsible for return shipping & handling charges. Returns can only be made using UPS shipping services. Original shipping and handling and return postage charges will not be refunded.

If you need to return your merchandise for any reason, repack your product(s) in the original packing materials. Call 1-800-442-9991 (Monday – Friday, 8am – 8pm ET) to secure a Return Authorization.

>>Returns for Appliance Cleaners
For returns and refunds call 1 (800) 643-0961 Monday – Friday, 8am – 8pm (ET). Your product(s) may be returned within 30 days from the date of shipment. The product(s) must be in unused condition and in original packaging material. You are responsible for return shipping & handling charges. Original shipping and handling and return postage charges will not be refunded.

WHAT TO EXPECT

Once your product has been received by us, please allow approximately two weeks to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at 1 (866) 698-2538 for major (appliances and major appliance parts & accessories, 1 (800) 541-6390 for water filters, or 1 (800) 643-0961 for appliance cleaners.

We have the right to refuse refunds or exchanges that do not comply with our Returns Policy.

CANCELLATIONS

You can cancel an order as long as we have not started the shipping or delivery process. To cancel an order, please call us at the numbers listed above with your order number handy. We will refund your product purchase price as well as delivery, shipping, and service fees. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.

If we have started the shipping or delivery process, you will need to initiate a return by following our return policy.

You can check your order status at https://www.whirlpool.com/track-my-order.html

QUESTIONS?

Contact us for support to find the answers you're looking for.

Questions?

Contact us for support to find the answers you’re looking for.


Call customer service
1-866-698-2538

Mon–Tue, 8AM–8PM ET Wed–Fri, 9AM–7PM ET
Sat, 8AM–4:30PM ET

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