Name: 5.0 cu. ft. Smart Front Load Washer with Load & Go™ XL Plus Dispenser
Brand: Whirlpool
SKU: WFW9620HBK
Price: 1549.0 USD
Availability: InStock

5.0 cu. ft. Smart Front Load Washer with Load & Go™ XL Plus Dispenser

WFW9620HBK

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Color: Black Shadow

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5.0 cu. ft. Smart Front Load Washer with Load & Go™ XL Plus Dispenser

Stay in control and connected from anywhere with a smart front load washer and the Whirlpool® app.* Fill the Load & Go™ XL Plus dispenser with detergent and fabric softener once every 40 loads¹** and get notifications when you're running low. And when you need help removing everyday stains, use the front load washing machine’s Steam Clean option.

Features

Load & Go™ XL Plus Dispenser

Skip steps with the Load & Go™ XL Plus dispenser. Simply add detergent and fabric softener once and skip refills for 40 loads.² You'll even get notifications when it's time to refill.³

Smart Appliance

Care for your family from your smartphone or tablet.

Remote control with the Whirlpool® app

Stay in control and connected from anywhere. The Whirlpool® App lets you set, start or pause the wash cycle and track progress when you're away, so you can manage laundry day right from your smartphone.

Touchscreen

Get instant access to the settings you use most with a touchscreen that learns, adapts and suggests customized presets based on your family's routines. Create and save up to 30 of your own favorite cycles for even more customized care.

12-Hour FanFresh® Option

Keep clothes fresh for up to 12 hours after the wash cycle has ended. A built-in fan activates after the wash cycle is over, tumbling clothes for up to 12 hours so you can finish laundry when you're ready.

Steam Clean Option

Get help removing everyday stains with the Steam Clean option, which gets deep into fabrics with increased wash action and heat.

Single Load Dispenser

Use the single load dispenser when you want to wash with a different detergent than the one currently in the Load & Go™ dispenser. Additional compartments for bleach and fabric softener make sure any additives get dispensed at just the right time during the cycle.

Voice control with a compatible voice-enabled device⁸ (U.S. only).

Keep up with laundry no matter what you've got on your hands with simple voice commands using a compatible voice-enabled device.⁹
^{8 U.S. only.}

Additional Features

Schedule wash cycle

Schedule your washer so your clothes are ready for the dryer. Use the Whirlpool® app to tell the washer when you’ll be home so it starts and ends the cycle on your schedule.

#1 in Customer Satisfaction in the J.D. Power 2020 Laundry Appliances Satisfaction Study⁴

^{4 For J.D. Power 2020 award information, visit jdpower.com/awards.}

Our largest capacity front load washer at 5.0 cu. ft.

Fit more in a single load with our largest capacity front load washer at 5.0 cu. ft.

Match Washer cycle with Dryer cycle

Get the right kind of dry for your load. The Whirlpool® app will suggest the dry cycle that matches the wash cycle you used.

Sanitize Cycle

The Sanitize cycle uses increased water temperature to eliminate 99.9% of common household bacteria⁵.

Quick Wash Cycle

Your small, lightly soiled loads will be clean in as little as 15 minutes with the Quick Wash cycle.⁶

Recipe Inspiration

Customer Reviews

Rated 1 out of 5 by Wesley C from Customer Service? No its "Customer Punishment!" We were very excited to purchase this washer. The large capacity and remote capabilities were very appealing. We had it delivered and installed the beginning of October. Initially all of the functionality was as promised. Lots of cycle options, the massive detergent storage was a great feature. However from the very beginning the remote app was disappointing. Every time I would start the app and connect to the washer the app would quit. It would stay connected the second attempt but after reading others comments it's clear this is a common issue. Whirlpool hasn't updated it's app to correct this and it's disappointing they don't care to fix such a well documented issue. The app issue was livable with so we just got used to this. The real disappointment was when the washer stopped working this Veteran's Day weekend. Error code F4E4. After preforming the recommended hard reset and not solving the machines error I called in for warranty service. This is where it just gets mind-boggling. Whirlpool only uses one authorized service provider for warranty work in the Metro DC area! They were not able to schedule a tech to come out and "evaluate" the issue for nearly 2 weeks! They also have told me the techs do not carry parts and only come out to diagnose the issue. They will then order parts and return at a later time. It's possible we will be out for 3-4 weeks on a machine that cost us over 1200 dollars and has been in service 5 weeks! Whirlpool needs to get their act together! Having only one service provider for a major metropolitan area is completely unacceptable. There is literally nothing we can do but sit and wait. We will now be paying a lot of money for remote laundry services just so our family has clean clothing for the next month. Assuming Whirlpool responds to this we will be pursuing a complete return and refund for this machine. Thisr new model clearly has issues and isn't reliable. Their customer service is more like customer punishment! Run away from this machine! Go with a model that's been out for longer and with a manufacturer who takes more pride in customer service!

Date published: 2019-11-13

Rated 1 out of 5 by Jmc89 from Brand new and doesn’t even complete a cycle Bought this and just installed . First use wash cycle gets stuck on all cycles 90 % of time with 9 min remaining and will not stop washing . Unless cycle cancelled . We’ll see what whirlpool does on this lemon when I call

Date published: 2020-10-10

Rated 5 out of 5 by Nana times 5 from Love my Whirlpool washer!! My previous whirlpool washer blessed our large family for 20 years! Now we r enjoying this amazing washer and so thankful for the technology! My phone tells me when my clothes are finished washing!

Date published: 2019-12-03

Rated 5 out of 5 by Joneil from So easy tomise Jabe had this for 2 weeks. So impressed I have put in a order for matching dryer. They are on backorder butbi am sure it will be worth the wait. Touchscreen better than on laptops

Date published: 2019-09-12

Rated 3 out of 5 by bigsmooth469 from Good concept, poor execution of WiFi It took hours to get one of my washers connected to WiFi. Support was awful. There’s no integration with many standards such as Alexa

Date published: 2019-09-18

Rated 5 out of 5 by None to mention from It truly does have great features. It washes like it says it’s supposed to. I like the quick wash selection as it saves time for me and still gets my clothes clean.

Date published: 2019-12-25

Rated 5 out of 5 by John jasmine from I happy I bought a whirlpool washer great product I’m happy I bought a whirlpool look at several washer and this one had the best reviews it was true

Date published: 2019-10-27

Rated 5 out of 5 by zniece94 from Simple to use and great capacity Loving this so far, very easy to use, awesome features, and a large capacity. Very quiet too!

Date published: 2020-04-16

Rated 5 out of 5 by Mikey 66 from Great machine Would Recommend drain hose thou was to short has to extend , but overall great machine

Date published: 2019-08-21

Rated 5 out of 5 by Bailey222 from GREAT MACHINE!!!! Its my second whirlpool front loader {my first one I left for the new owners}as per Whirlpool, its only ben 2 weeks, but fantastic! The machine that we replaced here was 30 years old. I've always bought all my appliances whirlpool, and will continue to do so. we bought the dryer that's great too. WE just ordered all my new kitchen appliances, and they are all whirlpool. The only problem, you gave me TIDE coupons, and I am a TIDE user, but they expired a year ago.

Date published: 2020-07-21

Rated 5 out of 5 by JODA from Great Features Very nice and very easy to use. It looks great in my new laundry!

Date published: 2019-07-08

Rated 5 out of 5 by Bowersx6 from Easy to use We bought our washer nearly a month ago and with a large family it works great for us

Date published: 2019-07-27

Rated 5 out of 5 by Lizz88 from Satisfied I've had this washer for close to a month now, and so far, I've been extremely pleased with the experience. I moved into a new house without appliances and was glad to get this installed right away because we've had to do a ton of washing of blankets and towels and other things used in the packing process. I thought the auto detergent dispenser would be a nice perk but overall not a big deal. However, I've come to really appreciate this feature as it really makes starting a load of laundry take two seconds. In two clicks I can run down and get a new load going in between conference calls, no problem. As someone who works from home, this is a game changer. I wasn't sure what to expect with the mobile app connection. We didn't have internet right away, but the minute we did I made an effort to get my machines connected. It is nice to have my phone notify when a load is finished, or check how long is left. As long as the door hasn't been opened to the machine, you can also send commands to the unit to do xyz additional washing. Mostly, this has been a convenience, but in all honestly, it's something I could definitely live without as I'm not doing much remotely with my laundry. Having the app reminders are nice, though, because my units are in the basement. I could probably turn the chime loud enough to hear upstairs without a problem, but I prefer the notice on my phone. You also have to set the machine to accept remote directives again with each load (not to get the status updates, just to perform any actions). This is a small hassle, but I have to wonder if maybe I'm just missing the setting which allows this indefinitely. Lastly, since we were doing so much laundry with kind of grubby moving blankets etc., I noticed my machine looking a bit dirty with attached lint/hair/etc after 10+ loads (and believe it or not, the machine itself brought this to my attention... it was right). I bought the Affresh washing machine cleaning tablets, and I have to say I found it to be very effective. I'll try to keep the habit up of using those monthly and/or as needed to keep the machine in top condition. Overall, as long as it continues performing as it has been, I'll continue to be a very satisfied customer.

Date published: 2019-11-19

Rated 4 out of 5 by H Brown from Load n Go We have had this for about a month. Took a little bit to figure out all the bells and whistles but absolutely love that I can control it from my phone and do not have to load detergent every time. Love that it alerts me when it is finished and has a setting to blow on the clothes when they are finished so they don’t get smelly.

Date published: 2020-01-23

Rated 5 out of 5 by Anonymous from Great features I am very happy with my new washer, every time I use it I find a new setting to fine tune the laundry. I love the steam wash feature, cleaned towels, and dish towels and it got the dinghy ground in soil out.

Date published: 2020-11-05

Rated 3 out of 5 by BikingMike from Great desifn Bought floor model. Notice with washer indicates automatic soap dispenser requires a fix by Whirlpool and owner to be notified. We have not been notified yet.

Date published: 2021-01-14

Rated 5 out of 5 by Anil from Features to Thrill I am happy that i selected the right product from the house of Whirlpool.It has all the features one can look for.

Date published: 2020-12-20

Rated 5 out of 5 by graty from teete great egegr ere eththtjt werw yryry ee eyd rrrretete et

Date published: 2020-01-20

Rated 4 out of 5 by Art guy from Features We like the control board and all the neat features.

Date published: 2019-12-18

Rated 1 out of 5 by JW17 from Overly complicated; Premium Features Don't Work We've had this washing machine for 18 months and we regret buying it. We've had the authorized Whirlpool technician here twice because the drawer where the detergent is loaded doesn't properly close and it leaks. During one of the visits we were told that we should not use the Load and Go XL Plus Dispenser because detergent clogs the unit and it creates issues. That's too bad because this is actually a pretty good feature. The internal wifi receiver must have issues because the machine drops off my wifi network frequently and I usually have difficulty getting the machine's wifi receiver to recognize my network when I try to re-attach the machine to the network (my router is literally 10 feet from the unit and none of the other 35 devices that are connected to my network have this issue). Now, the default settings that appear on the "home screen" are not even settings I want to use (it now defaults to "Spin Cycle being off") and I can not figure out how to change the default setting so I do not have to turn the spin cycle on every time. I assume I could figure this out if I had the user manual, but the only user manual that is posted on this website is in Spanish and I do not speak Spanish. For $1400, I expect far better than this. I wish I could get my money back and buy a different brand.

Date published: 2021-02-05

Specifications

Dimensions

Capacity

5.00

Depth

33-1/4 in

Depth With Door Open 90 Degree

54-7/8 in

Height

38-5/8 in

Minimum Height

38-5/8 in

Width

27.0 in

Appearance

LCD Touch Screen

Yes

Window

Yes

Details

Dispense System

Detergent, Fabric Softener & Bleach

Drum Material

Stainless Steel

Hoses Included

4ft 4in Drain Hose Included

Interior Light

LED

Cycles and Options

Number of Wash Cycles

Certifications

Energy Star® Qualified

Prop 65

Prop 65 warning CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov.

Electrical

Power Cord Included

Yes

Compatibility

Connectivity

Amazon Alexa, Android, Google Assistant, iOS, Nest

Works With

WiFi, App, Remote Access, Voice Controlled

Controls

Automatic Temperature Controls

Yes

Location of Controls

Front

Options

Number of Washer Options

Refinements

Features

Load & Go™ Dispenser, Smart/WiFi Enabled, Large Capacity Washers, Sanitize Cycle, Sanitize Cycle

Features

Pedestal Options

WFP2715HC, WFP2715HW, WFP2715HBK

Stackable

Yes

Exterior

Lid/Door Lock

Yes

Lid/Door Swing

Left

Modifiers

Delay Start

Yes

Number of Rinse Options

Number of Soil Levels

Number of Spin Speeds

Pre Soak

Yes

Soil Selections

Heavy, Normal, Light

Spin Speed Selections

Medium, Extra Fast, Fast, Off, Slow

Temperature Selections

Cool, Warm, Hot, Extra Hot, Cold

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