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Overview
Features
Specifications
Reviews
Rated 1 out of
5
by
Allie from
Terrible washer
Bought 1 year ago and now the control panel is broken and whirlpool can’t repair it. Not sure how whirlpool will address since break is under warranty. Washer only pulls super hot water so can’t use for many items. Avoid this expensive and poor performing washer!!!!!
Date published: 2021-12-28
Rated 2 out of
5
by
Noni from
Not like my Kenmore Elite
I had a Kenmore Elite front loading washer. It recently had a bearing go out and wasn't able to be repaired. I only had 1 option for a front loading machine. I have already had to have a repairmen out because of a kinked waterline, but am just not happy with the controls on the front of the machine, the time that it takes to do a load, and I feel that my other washer got my clothes much cleaner.
Date published: 2021-12-18
Rated 5 out of
5
by
Marci from
Love the features
Machine is quiet and the load and go option is very nice useful.
Date published: 2021-10-10
Rated 1 out of
5
by
Tc1421 from
Bad unit
Bought this unit a few days ago and had it delivered yesterday. The unit appears to have a bad control panel or touch screen. It ran one cycle when the delivery people and tested it. It then would not turn back on. My husband and I spent hours playing with it to get it to work. If you unplug it and plug it back in, then alternate press the settings and start button we could get it to fully start up. At the end of each cycle it turns off and you have to do the whole mess again. This might be the most aggravating $1400 I have ever spent. I will be exchanging this unit and probably going to another brand.
The plus side is the unit washes well. The capacity is nice. The unit is noticeably quieter than old 8-10 year old Whirlpool washer. Our laundry room is second story, and even when it is in the spin cycle it is very quiet. I would probably recommend getting the lower model without the touch screen. In reading reviews this model does not appear to live up to the hype.
Date published: 2021-08-22
Rated 1 out of
5
by
nakleinh from
Poor warranty servi
I wish I could give a negative rating. This machine does not dispense detergent from the load n go during any of the cycle. After seven service tech visits the problem still isn’t fixed. Whirlpool wants me to schedule a service tech visit again just to confirm the problem. The problem with that is that the service techs don’t know how to diagnose the problem. Some of the service techs including the whirlpool technical support team don’t even know what the load n go is.
Date published: 2021-08-11
Rated 1 out of
5
by
nakleinh from
Don't buy unit. Load n go feature does not work.
The load n go feature on this unit does not dispense during any of the wash cycles. Whirlpool has sent numerous technicians out to try and fix it but every time the technician was unable to correct the problem even after speaking with Whirlpool's technical support for guidance to correct the problem. I'm using a digital scale to weigh the load n go dispenser before and after I run a cycle to confirm no change in the dispenser weight. Whirlpool doesn't have a solution for the problem and has done a poor job of advising the technicians on what to do. Also Whirlpool doesn't confirm the problem is ever fixed and leaves it up to the consumer to verify that the problem is fixed. I've had at least five separate visits from service technicians to get this unit fixed and it still doesn't work. I would never recommend someone buying this unit or any Whirlpool product unless you like to given the run around.
Date published: 2021-07-26
Rated 5 out of
5
by
Susan from
Great Feature
Absolutely thrilled with the automatic soap dispenser! Love that I don't have to decide how much to put in!
Date published: 2021-07-24
Rated 2 out of
5
by
Sammi from
It was a great thought
bought in 2019
I Love the lazy factor of not adding soap, BUT
the power goes out on the washer and has to be reset by unplugging the washer and waiting 10+ minutes.
now the inner frame on the door has a Massive crack in it. Unfortunately they do not have a replacement and I was told to search eBay. What the heck and I supposed to do.
I have to buy a second washer for work and I am going to use a different company.
Date published: 2021-07-12
Rated 1 out of
5
by
Lola from
Awful
Quality is awful and I am so disappointed and customer service was awful
Date published: 2021-07-12
Rated 1 out of
5
by
Dave from
Failed out of the box
Bought this washer brand new and failed out of the box, always giving "Load and Go dispenser low" errors every time I turn it on, even with a full dispenser.
After numerous calls and hours on the phone with support, their recommendation was to change to the 2X detergent setting even though I'm using 8X detergent. Of course, that made no difference.
Then the recommendation was to have someone come out and service it. But there's no one in my area authorized to perform warranty service. Waiting for a call back about next steps.
Date published: 2021-07-08
Rated 4 out of
5
by
Irock from
Overall great machine!
Happy that I purchased this, the wifi is great along with the cycles and load and go features, yes clothes are clean!
Date published: 2021-07-07
Rated 1 out of
5
by
Shumann from
Washer WFW9620H
I bought a washer model WFW9620H from Ashley furniture and from day one of install it did not work. Had to order parts and could not use for 2 weeks. Now a little over a year and on extended warranty, which has to be handled through Ashley Furniture who no longer has service people in my area I am waiting almost 6 weeks to get this repaired. The drain pump has failed and wrote to Whirlpool with no reply. My suggestion is stay away from this machine. And this company as no one seems to care about customer service anymore.
Date published: 2021-05-04
Rated 2 out of
5
by
seawood21 from
Motherboard dead after less than 18 months.
I would not recommend this washer due to several issues. The software is not easy to understand and biggest of all is the motherboard requires replacement after less than 18 months. No support from Whirpool at all, very disappointing. After spending a lot of money for this machine now we have to dish out another $500.
Date published: 2021-04-21
Rated 1 out of
5
by
JW17 from
Overly complicated; Premium Features Don't Work
We've had this washing machine for 18 months and we regret buying it. We've had the authorized Whirlpool technician here twice because the drawer where the detergent is loaded doesn't properly close and it leaks. During one of the visits we were told that we should not use the Load and Go XL Plus Dispenser because detergent clogs the unit and it creates issues. That's too bad because this is actually a pretty good feature. The internal wifi receiver must have issues because the machine drops off my wifi network frequently and I usually have difficulty getting the machine's wifi receiver to recognize my network when I try to re-attach the machine to the network (my router is literally 10 feet from the unit and none of the other 35 devices that are connected to my network have this issue). Now, the default settings that appear on the "home screen" are not even settings I want to use (it now defaults to "Spin Cycle being off") and I can not figure out how to change the default setting so I do not have to turn the spin cycle on every time. I assume I could figure this out if I had the user manual, but the only user manual that is posted on this website is in Spanish and I do not speak Spanish. For $1400, I expect far better than this. I wish I could get my money back and buy a different brand.
Date published: 2021-02-05
Rated 3 out of
5
by
BikingMike from
Great desifn
Bought floor model. Notice with washer indicates automatic soap dispenser requires a fix by Whirlpool and owner to be notified. We have not been notified yet.
Date published: 2021-01-14
Rated 5 out of
5
by
Anil from
Features to Thrill
I am happy that i selected the right product from the house of Whirlpool.It has all the features one can look for.
Date published: 2020-12-20
Rated 5 out of
5
by
Anonymous from
Great features
I am very happy with my new washer, every time I use it I find a new setting to fine tune the laundry. I love the steam wash feature, cleaned towels, and dish towels and it got the dinghy ground in soil out.
Date published: 2020-11-05
Rated 1 out of
5
by
michicago11 from
Premium Price, Unreliable, Poor Support
Summary
Intermittent failures from the day it was installed, now less than 3 months later it’s completely broke down and unusable. Whirlpool is satisfied with sending someone out 7 days from now to evaluate it, then see how long it will take for repairs. There is no sense of urgency or follow-thru on commitments from Whirlpool, and I regret being persuaded from the Samsung units back to Whirlpool.
Functionality
Our six-week-old, ‘top of the line’ washer is completely inoperable. The screen only shows a "press to add garment" option, and no other buttons are responsive. Prior to this it would intermittently fail to start a cycle, but I could never get something to consistently fail so it was difficult to schedule a service call for it. Another irritation… for every load you want to remotely start, a button must be pressed on the control panel. If you forget to press the button, you’ll get an error when you try to start the load from your phone. Lastly, the load and go was a major reason we purchased this. However, it doesn’t dispense enough detergent for us when it’s on the setting for highest dispensing volume (2x concentration), pushing us to bypass it and use the manual dispensers. That’s an expensive option to get little-to-no value from it.
Support
Original delivery and commitment: We ordered with a scheduled delivery date of June 27, 2020. That delivery date was delayed multiple times until we finally took delivery of it a full month later, on July 28, 2020. This order was for our new house, where there wasn’t an existing washer or dryer to use while we waited this out… it was a long and maddening 4+ weeks. On calls where order cancellation was considered, Whirlpool committed to 'making this up to us' when our delivery was received, even saying things like “you won’t be disappointed” and “we recognize how hard this has been for loyal customers, and we’ll make it right”. Once the washer and dryer were on-hand, Whirlpool did nothing at all.
Current service call: Less than 3 months after taking delivery, our ~$3,300 purchase is unusable and we’re back to imposing on neighbors to use their machine… an uncomfortable position in the best of times, and extremely awkward when people are social distancing want to keep their home a sanctuary. Using the Whirlpool website, the earliest service call I can schedule is 7 days away. I’m sure they’ll need to order a part to fix it, which means we’ll be without a machine for even longer. When I expressed my frustration with this AND the lack of follow-thru to a Whirlpool representative on the phone today, I was offered a $50 gift card. The equivalent of a 1.5% refund on a major, regretful purchase.
Date published: 2020-10-14
Rated 1 out of
5
by
Jmc89 from
Brand new and doesn’t even complete a cycle
Bought this and just installed . First use wash cycle gets stuck on all cycles 90 % of time with 9 min remaining and will not stop washing . Unless cycle cancelled . We’ll see what whirlpool does on this lemon when I call
Date published: 2020-10-10
Rated 5 out of
5
by
Bailey222 from
GREAT MACHINE!!!!
Its my second whirlpool front loader {my first one I left for the new owners}as per Whirlpool, its only ben 2 weeks, but fantastic! The machine that we replaced here was 30 years old. I've always bought all my appliances whirlpool, and will continue to do so. we bought the dryer that's great too. WE just ordered all my new kitchen appliances, and they are all whirlpool. The only problem, you gave me TIDE coupons, and I am a TIDE user, but they expired a year ago.
Date published: 2020-07-21
Rated 3 out of
5
by
TigersKittn from
Cleans GREAT! Issue with WiFi and touch.
Received the washer and dryer combo When they first hit the floors, love how well it cleans ❤️
Was relatively easy to set up (follow the steps).
drawbacks
favorites keep resetting,
touch display stops responding then it requires reset by unplugging/plugging into power.
Upside your setting don’t change after restart.
disconnects from the Wi-Fi (router is very close and we have 1gb speed), forcing me to configure it again. (This occurs with dryer as well)
The lid on the load and go are flimsy and the plastic “latch” breaks.
I was told about this when it was delivered, thus, insured I was gentle when opening and closing after refills. (Broke after the second use)
LOVE THE LOAD AND GO!
The WiFi and the touch are the biggest issue and sore point.
The favorites are at best inconvenient.
I don’t just test it for a day or so it’s literally brought into my home and I use it on a regular basis, mind you I clean it when prompted (nice feature) and insure they’re kept in tiptop condition.
Whirlpool, you fell short of what could’ve been an amazing washer and dryer.
I’m certain by insuring they are kept up to date the issue will be corrected.
I find it difficult due to the issues described to suggest this to consumers. However, I will say this, if you want something that’s going to clean your laundry and do it right, this IS the BEST washer for the job.
Date published: 2020-05-23
Rated 5 out of
5
by
zniece94 from
Simple to use and great capacity
Loving this so far, very easy to use, awesome features, and a large capacity. Very quiet too!
Date published: 2020-04-16
Rated 1 out of
5
by
Becky1449 from
Don’t buy
We purchased washer in May 2019. Had to wait weeks to get it. Started having an issue with the utility cycle. I have run the clean cycle every time it came up. Started making me do it twice. Then in January it would not let me wash clothes at all. Had a Certified tech come look at it. Replaced mother board. I ran one cycle, then it did the same thing. It would say run utility cycle. Call tech again. Came back, new problem, needs to other parts, comes back, installs, then told it’s another problem, need to order different part. By this point it has been weeks, with out the ability to wash clothes. Call Whirlpool, only offered me a $50 gift card and said if it can be fixed, then that’s all we will do. Well thanks Whirlpool..... I payed $1200 for a product of yours and that’s all you care about. Will never buy from this company again.
Date published: 2020-02-19
Rated 4 out of
5
by
H Brown from
Load n Go
We have had this for about a month. Took a little bit to figure out all the bells and whistles but absolutely love that I can control it from my phone and do not have to load detergent every time. Love that it alerts me when it is finished and has a setting to blow on the clothes when they are finished so they don’t get smelly.
Date published: 2020-01-23
Rated 5 out of
5
by
graty from
teete
great egegr ere eththtjt werw yryry ee eyd rrrretete et
Date published: 2020-01-20
Rated 5 out of
5
by
None to mention from
It truly does have great features.
It washes like it says it’s supposed to. I like the quick wash selection as it saves time for me and still gets my clothes clean.
Date published: 2019-12-25
Rated 3 out of
5
by
meg122183 from
But it leaks water from the dispenser
I like the washer, I guess. There are annoyances with having to disable the detergent load and go bin every time rather than being able to save that setting and with the remote control but whatever. What annoys me the most is that it continually leaks water, like with every cycle, from the upper detergent dispenser. The technician said it was because I was loading too much detergent (I've had a front load for like 12 years, never with this issue...) but it even happens when I run 'clean cycle'. I cannot figure out why it continues to pool water and it's so frustrating!
Date published: 2019-12-23
Rated 4 out of
5
by
Art guy from
Features
We like the control board and all the neat features.
Date published: 2019-12-18
Rated 5 out of
5
by
Nana times 5 from
Love my Whirlpool washer!!
My previous whirlpool washer blessed our large family for 20 years! Now we r enjoying this amazing washer and so thankful for the technology! My phone tells me when my clothes are finished washing!
Date published: 2019-12-03
Rated 5 out of
5
by
Lizz88 from
Satisfied
I've had this washer for close to a month now, and so far, I've been extremely pleased with the experience. I moved into a new house without appliances and was glad to get this installed right away because we've had to do a ton of washing of blankets and towels and other things used in the packing process. I thought the auto detergent dispenser would be a nice perk but overall not a big deal. However, I've come to really appreciate this feature as it really makes starting a load of laundry take two seconds. In two clicks I can run down and get a new load going in between conference calls, no problem. As someone who works from home, this is a game changer.
I wasn't sure what to expect with the mobile app connection. We didn't have internet right away, but the minute we did I made an effort to get my machines connected. It is nice to have my phone notify when a load is finished, or check how long is left. As long as the door hasn't been opened to the machine, you can also send commands to the unit to do xyz additional washing. Mostly, this has been a convenience, but in all honestly, it's something I could definitely live without as I'm not doing much remotely with my laundry. Having the app reminders are nice, though, because my units are in the basement. I could probably turn the chime loud enough to hear upstairs without a problem, but I prefer the notice on my phone. You also have to set the machine to accept remote directives again with each load (not to get the status updates, just to perform any actions). This is a small hassle, but I have to wonder if maybe I'm just missing the setting which allows this indefinitely.
Lastly, since we were doing so much laundry with kind of grubby moving blankets etc., I noticed my machine looking a bit dirty with attached lint/hair/etc after 10+ loads (and believe it or not, the machine itself brought this to my attention... it was right). I bought the Affresh washing machine cleaning tablets, and I have to say I found it to be very effective. I'll try to keep the habit up of using those monthly and/or as needed to keep the machine in top condition. Overall, as long as it continues performing as it has been, I'll continue to be a very satisfied customer.
Date published: 2019-11-19
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