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Overview
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Reviews
Rated 1 out of
5
by
DryingRacksEverywhere from
Broke After Three Weeks. STILL Waiting on Parts
Received delivery from Home Depot on 3/10. Broke on 3/21! Three weeks on a $900+ dryer? Really, Whirlpool?! How is this acceptable? Certified Whirlpool appliance tech diagnosed/ordered new ACU (aka control board/brain) on Monday April 2nd. Date for part continuously changing, because, THERE ARE NO PARTS. They're all backordered. (Before you buy, plug in the model number yourself on the parts page and you'll see why you should be concerned.) I can't understand how you can offer a full warranty, when there are no parts to fulfill said warranty. I would appreciate speaking to someone to begin the process of a full refund.
Date published: 2018-04-12
Rated 2 out of
5
by
herin8 from
Didn't last two years
I really loved this dryer at first. It is small enough to fit stacked in my short basement and didn't need an extra vent to the outside.
While it didn't always completely dry towels or bedding, it would have still been a 4-star dryer for me.
Unfortunately, though, about a month ago the dryer stopped working for about half the loads I put in. The drum won't turn and the machine stops. I was able to get it working again by hand-turning the drum. Now, however, it won't start at all, even if I turn the drum myself to start it. I'm very disappointed with this and I'll be avoiding Whirlpool in the future.
Date published: 2019-02-28
Rated 1 out of
5
by
TotalDisbelief2 from
DO NOT BUY! WARNING: BAD PRODUCT
We bought one of these a year ago to fit a tight space, which it did, but it broke about a month after first use.
Customer service was a nightmare (described below) although we eventually received a new model. Now, that too is broken, and we are once again at a laundromat, while our shiny new dryer sits broken at home. DO NOT BUY THIS PRODUCT!
Re customer service: we got the run around as we had to let whirlpool technicians into our home to attempt repair. Several times we took off work just to have them not show up. When they finally came, they did not know how to fix the error code (fo1). For months, we spent precious night and weekend hours at a laundromat. And with the second broken model, here we are again.
Date published: 2018-07-08
Rated 1 out of
5
by
regretsthispurchase from
DO NOT BUY THIS DRYER IT IS THE WORST
I just got this dryer less then 24 hours ago w/the washer I CAN'T EXPRESS ENOUGH HOW MUCH I REGRET THIS PURCHASE! 1. Difficult to use 2. takes forever to dry 3. constant maintenance for every load you do 4.You have to be a master mind to get the thing just to stay turned on. I am 56 this is one of the worst purchases I've ever made in my life I predict there will be many issues w/this machine in the future and that it will not last. I hope I helped you not to make this purchase DON'T you will have thrown your money away and you'll be crying like me :(
Date published: 2018-08-24
Rated 2 out of
5
by
Anonymous from
Love the washer, don't love the dryer.
Although I understand the concept, I feel like it takes a VERY long time to dry my clothes - no matter what size or fabrics or type of load. The dryer is a bit loud and it takes over an hour. Having to empty three different types of units is a bit cumbersome (Water, lint, and lower lint). I bought this along with the washer because of the side-by-side size that would replace my existing pair in my custom kitchen. They seemed to be the only option that fit all of my replacement size/style/color criteria. That being said, the compatible washer is excellent - and I am very pleased with it! Both units are visible in my kitchen and look terrific side-by-side.
Date published: 2020-05-25
Rated 2 out of
5
by
Gramsmary from
Very poor design
I bought this washer & dryer combination and it is a pain to use.
The computerized features are very annoying & the clock is unreliable. I wish I’d known you have to empty a tray that collects water during drying after each load. It is high up on left side. For an 80 yr old it is a bad design. Not only that there is are two lint collectors: one in the dryer and another foam pad for the heat pump. They both do the job but not user friendly! I would recommend the Bosch system where the water is drained to the same pipe as the washer uses. Sure wish I had my old Maytag stackable they were much better.
Date published: 2019-10-27
Rated 1 out of
5
by
Disgusting from
Unacceptable Performance
I’ve just finished reading all the reviews and yes the washer ROCKS!!! but the heat pump dryer SUCKS!!!
Like other reviews, the ACU died (seems it’s also happened to everyone else who provided reviews...it’s a joke) ...dryer does not DRY!!! Any electronic replacement is going to be expensive....some quoted $500/$600
which is more than 1/2 the cost of a new unit!!!!!
Did not Whirlpool pool test this system prior to putting out into the market? Obviously NO!!!!!
Whirlpool please don’t bother cutting & pasting the same reply response you gave everyone else...it just a waste of both my time & your once loyal customers who all work hard for their $$$!
UNACCEPTABLE PRODUCT, YOU BE ASHAMED OF PUTTING SUCH A LENO PRODUCT IN TBE MARKET!!!!
Date published: 2018-09-21
Rated 1 out of
5
by
1a2b from
Bad Product and Customer "Service"
This product and Whirlpool's service for it are both nightmares. This machine does not work. The electronic components go bad and show an F01 error code and few if any technicians service that part(s).
My family has had this machine for one year. One broke, and whirlpool replaced it. That broke, and we have been without a dryer for the better part of a year, getting the run around from the service department. Horrible treatment and a bad product. Don't buy.
Date published: 2018-10-14
Rated 1 out of
5
by
alext from
It doesn't deserve one star.
We have used this machine for two months after it was installed in our new condo. Regardless of the cycle you choose, the machine's sensor that detects whether the clothes are dry deems the cycle complete before the clothes are dry. The dryer says "END" on the display panel, but the cycle clearly hasn't ended because there is moisture dripping down the inside of the door and the clothes are wet.
Date published: 2018-08-24
Rated 1 out of
5
by
Janet from
Very poor customer service
My experience with this dryer and with Whirlpool has not been pleasant. The bottom filter on the dryer is very flawed. It doesn’t trap the lint well, so the metal heat element behind the filter gets clogged and is impossible to reach. I had serious concerns about a fire starting, so I wrote to Whirlpool...three times. Two of those times they didn't bother to respond. The time they did respond, they simply sent me a copy of the owner's manual, which I already had, and which didn't address my complaint. For the price of this machine one should get both excellent customer service and parts that work properly. Unfortunately, this dryer doesn't measure up, and the customer service is horrible.
Date published: 2020-11-21
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