Keep up from wherever you need to be1

Tell the washer when you’ll be home by so it starts and ends the cycle on your schedule

Pair a suggested dry cycle to the wash cycle you used straight from the app2

Use the app for easy-to-follow pretreating instructions for 20 stains3

Assign the next laundry step to family members from anywhere1

Connected Subscription details

See how smart features can help you keep up with laundry even when you’re on the go. Sign up for a free six-month trial subscription to sample smart technology. Then cancel or continue for only 99¢ a month. See details in our Subscription Terms.

Free6 months
Free trial
  • creditcard No credit card required
  • dollar No obligation after trial
  • Simple sign-up process
99¢a month
Monthly subscription
  • appliance Price is per appliance
  • renew Auto-renewal each month
  • cancel Cancel anytime

Not sure if your appliance needs a subscription?

Frequently asked questions

What’s included in a Connected Subscription?

You'll get Whirlpool brand smart features and capabilities, including the ability to start, pause and track progress on laundry cycles when you're away. Plus, get access to troubleshooting, tips, favorites, assigning laundry tasks to family members, cycle history, specialty cycles, step by step pretreating and more.

How much does it cost?

Get the first six months free—no credit card required. Then, pay just 99¢ a month per appliance. Cancel anytime.

How do I get the trial started?

In the app, select Add appliance to get started. Step by step guidance will help you get connected and start the free trial.

How long is the trial period?

Your free trial lasts six months, beginning when your appliance is first connected to WiFi. Free trials are only available for new connected appliances and cannot be used by subsequent owners. 

How do I check when my free trial ends?

Your free trial end date will be shown to you in your Whirlpool® app. 

What appliances does the subscription apply to?

Among Whirlpool® washers and dryers with smart capabilities, top load models require a Connected Subscription while front load models don't.

Models that require a Connected Subscription:
Washers - WTW6120H, WTW7120H and WTW8120H
Dryers - WED6120H, WED7120H, WED8120H, WGD6120H, WGD7120H and WGD8120H

Models that don't require a Connected Subscription:
Washer - WFW9620H
Dryers - WED9620H and WGD9620H

Each subscription covers either qualifying smart washers or smart dryers. If you would like to enable smart features on both your qualifying smart washer and smart dryer, you will need two subscriptions.

Can I use a Connected Subscription on multiple devices in my household?

Yes, you can use your Connected Subscription on multiple devices—as long as all devices log into the Whirlpool® app using the same user account.

How do I cancel my Connected Subscription?

To cancel your Connected Subscription, check under your phone's subscription account settings. Additional instructions are available from Apple and Google.

You must cancel your paid Connected Subscription at least 24 hours before the end of your current billing period to avoid being charged for the next billing period. After cancellation, you will have access to your subscription features through the last day of your current billing period.

Use the contact info below if you have questions about cancelling.

Does my subscription automatically renew?

Yes, your paid subscription will autorenew month-to-month, with no action required by you, until you cancel. Your app store (like the App Store or Google Play)4 will simply bill you each month, like any other app subscription.

How do I check my next bill date?

Check your phone's subscription account settings. Additional information is available from Apple and Google.

How do I update my payment method?

Update your payment preferences within Google Play or the App Store4.

Who do I contact if I need help?

If you are a Free Trial user, or if you have questions related to your appliance or its smart features, please call the Whirlpool Customer Experience Center at 866-698-2538. For questions related to your subscription payments or cancellation of a paid subscription, please contact Apple or Google support.

Where can I find more details about my Whirlpool Connected Subscriptions?

For more details about your connected appliance and Connected Subscriptions, please see the Subscription Terms within your app's Terms of Use.

Download the App

Download on the App Store Get it on Google play

1. WiFi, App and Connected Subscription Required. Appliance must be set to remote enable. Features subject to change. Details and privacy info at whirlpool.com/connect.

2. Available on select cycles. Compatible washer & dryer with subscriptions required.

3. Select stains only.

4. App Store® is a trademark of Apple Inc. Google Play® is a trademark of Google LLC.