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Rated 2 out of
Too much trouble for what the offset isWe've had this dryer for 6 years. I'm on this site to look for a replacement door to the lint cartridge area since it broke AGAIN....the 4th time I think and we treat it like a baby because we know it breaks. Anyway, the lint issue is real. Sure, it's easy to remove the cartridge every five or so cycles, but the real problem is that you either take apart the whole machine to remove lint that builds up in there or have a service call to have it done. That is not efficient. And it does have a TON of lint .... think of how much gets stuck in a typical dryer, so you know this stuff is everywhere in there. It drips water from the bottom while drying, towels.....at least three hours, jeans, even lightweight stuff takes forever. The only good part in my opinion is that there is no lint exiting our house to dirty our white tile roof. :( Don't buy this, eventually it will just make you mad and regret it.
Date published: 2021-11-07
Rated 1 out of
Wish I could give a lower rating6 hours to dry towels. Enough said. There is no way that this product can be energy efficient.
Date published: 2019-02-11
Rated 2 out of
Poor lint filter designI am having the same problem that many reviewers on this site are having too. Namely, that behind the secondary filter on the bottom right corner of the machine there is another filter that is unreachable without taking the machine apart. If the machine is not professionally taken apart and cleaned every year( @ $100.00 dollars in my area ) then the machine needs to be run several times to dry the same load of clothes. This of course mitigates any savings you would achieve by its higher efficiency rating. The door to the second filter also has a cheap clasp to keep the door closed during operation. If the door isnt closed the drying times increase. Unfortunately, you cannot purchase just the clasp part from Whirlpool you have to replace the whole door, filter and casing which is expensive. Great idea for a dryer but extremely poor design execution. I would avoid this unit until they work out all of the issues
Date published: 2019-01-31
Rated 3 out of
Awesome energy saver, biggest time wasterI would give 5 stars for the innovation and energy savings, but I would give it 1 star for the time that is needed to clean the lint from the system due to poor design. That's why I averaged it to 3 stars.
+ Very low energy consumption thanks to the heat pump, and since it does not push any air outside, the cool indoor air does not leave the house in summer, the warm indoor air does not leave the house in winter, plus using this dryer reduces the demand on my baseboard heaters because of the heat that it produces.
- Lint is quickly accumulating being the screen and is not reachable in any way. So after the first year of use, I paid roughly 100$ for a technician to come, unmount the entire dryer in piece to be able to access the evaporator to clean them. Now, every year I would need to pay a technician to do that again, or learn to do it myself. Without doing this yearly of the evaporator, drying time can almost double. So costly yearly deep cleanings and weekly cleanings of the hybrid care filter sums up to many hours of time every year.
Date published: 2018-12-06
Rated 1 out of
Kenny Guj from
AwefulThe dryer takes 5 to 6 cycles to get clothes dry. Very long run times.
Date published: 2018-11-28
Rated 4 out of
Care pointsI've owned one of these units since 2015. I love the dryer overall--like that it's gentle on my clothes and that it saves on energy costs. I don't mind the somewhat longer drying times and the extra filter to clean out. However, over the last year, the unit started taking longer drying times and getting the clothes less dry. The first thing to check is a little fan vent on the back of the unit--vacuuming it off can solve this problem. However, my problem was lint accumulated in the cabinet itself. Like any other dryer, this one should be serviced annually to remove the accumulated lint. If you don't, you'll probably see big increases in drying times, because the heat pump condenser operation is slowed by all the lint around it insulating it. The back fan is intended to allow the condenser to cool, but if the condenser itself is covered with lint, the fan does little good. So, either get it serviced, or if you are handy, find the youtube instruction videos and clean it out yourself. Sometimes lint can also build up behind the screen behind the extra filter on the unit's lower right. That's really difficult to get to, but I cleaned it out by shooting water from a kid's water gun through the screen. My filter cartridge plastic warped over time (allowing some lint to get by), and it's difficult to find a replacement part specifically for it (whilrpool parts provides it with the whole casing unit in which the filter fits, but that's more than $80). If they are reading this, they, I'm asking that they provide this replacement option.
Date published: 2018-11-25
Rated 1 out of
Creates Humidity Problem / Lint Trap Design FlawI loved the idea of this dryer, but frankly, I am now regretting purchasing it. The efficiency was a major plus, but in the summer, with high humidity levels, this dryer leaves our work out clothes smelling musty. It also now looks like the higher humidity problems created a mold situation in our laundry room. In addition, the cleanout trap (bottom right front panel see photo) has a design flaw in my opinion. While we routinely pull out the unit as directed to remove lint, and clean off the back screen, we have noticed lint on a second screen which is located about one inch behind the initial screen. There is no way to access this second screen unless a technician takes the machine apart. This second screen appears to be covered in lint and I am sure is creating a problem. See photo. Seems like a design flaw to me.
Date published: 2018-11-07
Rated 1 out of
Review Follow upMy previous review stated how dissatisfied I am with this dryer. I never had a problem with dry time, I understood that a ventless dryer would take longer. My concern is the constant error messages and inability of Sears to fix it. We've been without the dryer for almost two months. Sears canceled one service call and now states that the parts are back-ordered. Whirlpool asked me for my phone number last week as a result of my poor review but I haven't heard from them.
Whirlpool, stand by your product and provide a resolution to this issue!
Date published: 2018-11-04
Rated 1 out of
Constant Error Messages - 15 repair calls, 3 yearsWe built a high performance home and needed a ventless dryer to reduce heat loss. This dryer fails approximately every 6 weeks or so with F9, E1 error codes. The washer and dryer were purchased from Sears and luckily we purchased a protection plan. The service people come out, replace the pump and hose and comment on the poor design that allows lint to accumlate inside the machine and in the pump that becomes easily clogged. We clean the lint collector after every load and vacuum the additional lint collector on the bottom right of the machine to no avail. We have been unsuccessful in getting anyone to address these issues besides the constant service calls. Each breakdown results in loss of dryer capability for days or weeks at a time as we wait for Sears to reorder parts. Each service call requires the loss of a day of work.
I cannot recommend this machine and wonder why the technology exists in Europe with manufactures such as AEG but American manufacturers can't get this technology right. In the meantime, as the machine is broken yet again, I'm hanging my clothes to dry and will be taking yet another day off from work on Thursday for the service people to come out.
I'd love to hear directly from someone at Whirlpool with a resolution to this problem.
Date published: 2018-10-27
Rated 1 out of
Not AcceptableI purchased this dryer a two weeks ago and it’s performance is unacceptable. It took 4 hours to dry 4 towels and almost 3 hours to dry a set of queen sheets. In discussion w supplier to replace
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