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Overview
Rated 1 out of
5
by
Caroline from
Faulty design!
This is the worst dryer I have ever had in my life. The design is totally faulty and it should be recalled for it by the manufacture. The lint gets into the machine and clogs up the unit. The metal filter in the front cannot be removed and so we had to cut the metal in order for us to access the clogged up unit. With a soft toothbrush we had to clean out thick layers of lint. Because the machine accumulates lint everywhere (and we clean the filters after every time we use it), it takes hours for anything to dry. Horrible machine!
Date published: 2023-11-11
Rated 1 out of
5
by
cdpetes from
Poor quality - died after 3 years
We have had this dryer for 3 years. The control panel stopped working a few months ago and we had to have it replaced. That cost $600+ because our warranty had expired. The service person said the warranty probably wouldn't have covered it anyway because we would have had to prove it was a manufacturer's defect and not a power surge on our end that caused it. We aren't aware of any surges in our area, but not sure how you go about proving something like that.
Now the dryer drum has stopped rotating mid-cycle, even with small loads. While the service man was here, he also pointed out that a lot of lint had collected in the compressor despite the fact that we have always cleaned the lint traps as directed by the manual. He said I should use a shop vac to try to suck the lint out through the bottom compartment to maintain the dryer/protect the compressor. That seems like an unrealistic amount of maintenance for a modern appliance. I'm not sure if that's what's caused this issue, but another service call will cost $150, plus any repairs, so we're just giving up and replacing it. We're buying a new set for our cottage as well and have decided to go with a different brand (meaning my washer and dryer will no longer be a set, unfortunately). I'm so disappointed, I will avoid Whirlpool from now on.
Date published: 2023-10-31
Rated 1 out of
5
by
Foxmeadow from
Terrible
Doesn’t dry…digital numbers are not working. I tried unplugging to test but it didn’t help. I scheduled a service call and no one showed up.
Date published: 2023-10-21
Rated 1 out of
5
by
Ebiscotti from
All other negative reviews are spot on. Avoid.
I bought this dryer for my allergies as it is the only large heat pump dryer around that can fit comforters, blankets and rugs that I need to wash regularly. I will never buy from Whirlpool again after this experience.
They don't stand behind their products. They also avoid specifying in the manual exactly how cleaning the lint accumulation on the coils needs to be done, just that it should be done every 2 years. If they did, NO ONE WOULD BUY THIS DRYER. The only way to do this is for the serviceperson to disassemble the ENTIRE dryer to access this area. Who on earth would buy a dryer that has to be disassembled top to bottom routinely? This introduces opportunity for more problems each time if it's not put back together properly and for disconnecting and reconnecting pieces continuously.
All the other reviews are SPOT ON about the design flaw with the filters not being airtight and causing lint accumulation on the coils. Vacuuming religiously helps but doesn't stop it. This lint eventually gets mildewy due to condensation so clothes smell after a cycle. After 3 years I finally had a serviceperson come to clean the disgusting mildewy mat of lint off the coils at the front and all across the machine by disassembling the ENTIRE machine. I have been running it this week and already am concerned it wasn't put back together properly as the moisture sensor isn't working well now. One load was bone dry yet it said it was damp and still had 46 mins to go. Clothes seem to be getting stuck on top of the primary lint trap too and blocking air flow.
Unbelievable that I spent all this money for such a poorly designed dryer that I likely will have to replace sooner than later. And it's still being sold. I will also never trust our appliance store either after this experience. I reached out to them and they said they don't service, they only fix problems so it was up to me to contact Whirlpool. Whirlpool did nothing except say read the manual and that they would note down this issue. Clearly they don't care if it's still being sold despite all our reviews mentioning the same issue. I had to organize and pay for the three hundred and fifty dollar service call myself.
Date published: 2023-10-17
Rated 5 out of
5
by
DesertRat from
Smarter than me!
Great job! Will take some time to learn all of the options!
Date published: 2023-09-05
Rated 1 out of
5
by
sing a song from
trusted name but not so trusty product
I bought this in June but due to my renovation, I wasn't able to use till last week. This dryer keep making strange sound which wasn't sure and then stopes with few error code displaying....I have mounts of dirty laundry but won't work.
Date published: 2023-08-16
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