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Reviews
Rated 3 out of
5
by
Casselmanlm from
Great fridge but have some issues
I have had this for 5 years. We have had a couple issues one being the fridge not staying cold. The shelving is weird.
Date published: 2022-01-17
Rated 5 out of
5
by
Kennye from
Great features
Have been delighted with this appliance and would recommend to everyone wanting to purchase a quality refrigerator.
Date published: 2022-01-04
Rated 1 out of
5
by
Whirlpool owners from
Quit working
Purchased for new home build, totally quit cooling. Was replaced with same fridge, it has now quit and our extended warranty has expired as well. So 2 fridges going out within 4 years, I do not recommend this product.
Date published: 2021-09-03
Rated 1 out of
5
by
Jay818 from
Nothing but Problems
Same issues as a lot of these reviews. Refrigerator temps in the 50’s, freezer temps around 15. Been serviced multiple times and now they say it’s the sealed system and no one in my area works on that. My wife watches our grand kids daily and have to keep their milk in an ice chest until they find someone again to work on this thing. Worst refrigerator I ever owned. Whirlpool needs to make this right for all who spent their hard earned money on this product.
Date published: 2021-04-25
Rated 2 out of
5
by
Tbcorey27 from
Beautiful fridge just has a defect in the design.
The fridge part gets to 14 to 20 degrees and freezes everything. The layout is beautiful and would be awesome if it worked right!
Date published: 2021-02-27
Rated 1 out of
5
by
Bruce from
Disappointment from day one
Initially, We were excited about all the features, functionality and appearance of our new refrigerator. That lasted about a week ! We have had a least 10 repair visits since
then !The first issue was frosting in the freezer( freezer seals were replaced). Next issue was spontaneous powering off of the entire unit.That was resolved with some replacement parts and we had some peace for about a year +. Since then there have been numerous issues related to the unit(excluding the freezer)) not cooling. The fixes would last for varying lengths of time.The most recent "truce" in this battle lasted about a year, but about three months ago it wouldn't cool below 50 degrees and again many parts were replaced and it was "fixed" - until last week ! Now, it's over cooling and no matter how I set it the temperature remains below freezing. The repairman is coming next week.
How unfair and frustrating this ordeal has been ! Lost money on spoiled food, inconvenience(many visits were double visits as parts had to be ordered). As Seniors, in this era of covid every visit is a risk of exposure. I'm not optimistic about this next repair being the solution. I've been quite patient , but this unit is an obvious lemon and from the reviews I've read I'm not alone. This refrigerator was quite expensive and I am not sure where I will go from here.
Date published: 2021-02-02
Rated 2 out of
5
by
Joey from
Pain in the Beauty
It's a beautiful huge family size fridge interior spacious freezer slides slickly icemaker n water are awesome like the blue led airflow filter light in the back but for some reason its beautiful all around.
The PROBLEM WHERE ITS A PAIN is that it works for 2 wks then the coils in the fridge freezes over then it stops reaching temp and becomes 50*F-60*F n eventually the freezer itself starts climbing in temp from 0* to 10*F within a wk after the fridge temp climbing I will unplug n manually defrost then after experiencing this a few times....
I left the fridge plugged in then it cycles like this every month 2 wks working 2 wks non working beautiful fridge but not worth the aggravation. Design is nice but POORLY ENGINEERED.
Date published: 2020-12-18
Rated 1 out of
5
by
Chuck from
Design Flaws
Within a year, while this refrigerator was in warranty, we had to have two service calls. One was for the refrigerator cooling vent system frozen up, the other was that the ice machine heater to keep water line from freezing up was defective. I have also had to replace the ice machine metal gear because it was stripped. After several months We cannot remove the ice bucket. Now it is out of warranty and the refrigerator and ice machine started to warm and no ice being made. I was watching the tech when he unfroze it and DIM. Had to take off the door without the ice maker to get to the back panel. I had to blow dry the styrofoam insulation because it was frozen stuck. After blow drying for 15 minutes I put it back together. It seems to work now but as I was taking it apart I noticed a plastic bag was blocking part of the deli tray. That is the design flaw if you have any blockages of the vents on any drawer the evaporator will freeze up. I volunteer at an organization that has a refrigerator and we have signs posted not to block the vents.
Date published: 2020-11-17
Rated 2 out of
5
by
OklaAnonymous from
Good short term, not recommended long term
Purchased the refrigerator in 2016, thankfully I sprung for the additional third party warranty through the seller. Summer of 2019, I had my first baby and the refrigerator died. I believe that it was the unit at the back base behind the temp controlled door that died. Four weeks later, it was fixed. A year and a half after that incident, now 11/2020, it seems to be collecting ice under the bottom drawer and will thaw out and leak water out of the front of it. When it was fixed the first time in 2019, the repair man mentioned that it was a poor design and he has seen it happen on the same model. Current issue pics attached.
Date published: 2020-11-14
Rated 4 out of
5
by
mamasan63 from
Love the layout of the shelves inside
Love the layout of the shelves inside, But I do wish the shelves on the door or more adjustable for height. Bought the extended warranty and having trouble with my freezer door closing. They were prompt in coming to fix it.
Date published: 2020-09-11
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