Connect Your Whirlpool Appliance to Amazon Alexa

Step-by-Step Instructions:

How do I connect my appliance to Amazon Alexa?
  1. STEP 1: Requirements: You must have previously created a Whirlpool username and password, and paired your Whirlpool connected appliance before starting.  For help on this, visit: https://www.whirlpool.com/home-innovations/connected-appliances/connect.html

  2. STEP 2: Open the Alexa App.

  3. STEP 3: Click the ENABLE button or say “Alexa, enable Whirlpool skill.”

  4. STEP 4: Ensure your Whirlpool® Connected appliance is connected to Wi-Fi and to your Whirlpool Account. For more information, go to https://www.whirlpool.com/home-innovations/connected-appliances/connect.html

  5. STEP 5: Enter your Whirlpool Account username and password to link your account to Alexa.   

 

Amazon Alexa Support FAQs, Whirlpool Brand

How does Amazon Alexa work with my appliance?

With Alexa and Whirlpool together, you can use simple voice commands like: “Alexa, ask Whirlpool to start the dryer” or “Alexa, ask Whirlpool if my laundry is done.”

What will Amazon Alexa allow me to do with my appliance?

Amazon Alexa is the voice service available on Amazon Echo, Dot, Tap and other Alexa-enabled products. Alexa allows you to use voice commands to simply and quickly control your Whirlpool® Smart Appliance.

What Whirlpool Smart Appliances will work with Amazon Alexa?
  • 5.3 cu. ft. Smart Top Load Washer with Laundry App

    • Model #WTW8700EC

  • 8.8 cu. ft. Smart Top Load Large Capacity Electric Dryer with Laundry App

    • Model #WED8700EC

  • 8.8 cu. ft. Smart Top Load Large Capacity Gas Dryer with Laundry App

    • Model #WGD8700EC

Where can I find the Alexa app?

Please see the app store compatible with your mobile device, such as the Apple App Store or the Google Play Store. You can also visit the Amazon Alexa Skills Store on the web.

How do I disconnect or reset my connection between Amazon Alexa and my appliance?

You may disconnect Amazon Alexa from your Whirlpool account within the Alexa app. Alternatively, if you change your Whirlpool account password, any connected 3rd party devices such as Amazon Alexa will no longer be authenticated and will be unable to control your account.

  1. Navigate to Menu > Skills > Your Skills.

  2. Scroll down and tap the Whirlpool skill, then Disable Skill.

    • Alexa will no longer control your Whirlpool account, regardless of it still being displayed inside the Alexa app

Do my appliance and my Amazon Echo need to be on the same Wi-Fi network?

No. As long as your Whirlpool® Smart Appliance is connected and online in your Whirlpool account and your Alexa-enabled device is online and functioning, you can use Alexa anywhere to activate and use your Smart Appliance. Note: remote functionality will still be restricted for safety as outlined in the Use and Care guide you received with your appliance.

How can I check if my appliance and my Amazon Alexa-enabled product are connected?

Smart Top Load Laundry Pair: If your appliance is currently connected and online, there will be a small blue “house icon” that will be illuminated above the connect button on the appliance console.

Will Alexa notify me when my appliance has completed a cycle or task?

Alexa will not notify you that something has been completed unless you first tell Alexa to ask Whirlpool for the status. You can choose to have automatic notifications appear on your mobile device through the Whirlpool app.

Alexa is saying, “There was a problem, try again in a few moments.” What do I do?

Please repeat your command to Alexa after the blue activity light ring goes out. If you continue to have problems, please check your appliance’s connectivity via the Whirlpool app.

Alexa is saying, “The washer (or dryer) isn’t online at this time.” What do I do?

Please check your smart appliance’s Wi-Fi connection. Double check that the appliance shows as online within the Whirlpool mobile app. Please repeat your command to Alexa after the blue activity light ring goes out.

Alexa is saying, “The washer (or dryer) isn’t set to remote control.” What do I do?

Please ensure your smart appliance is set to Remote Enable mode. See your Use & Care Guide for instructions on Remote Start & Pause. Alexa’s use of remote start and control follows the same safety restrictions as does operation via the Whirlpool mobile app.

Which Amazon Alexa voice commands can I use with my Whirlpool® appliance?

Smart Top Load Washer, Alexa Capabilities/Commands:

 

Washer Commands

  • Alexa, Tell Whirlpool to start the washer
  • Alexa, Tell Whirlpool to pause the washer
  • Alexa, Tell Whirlpool to stop the washer

Washer Controls

  • Alexa, Tell Whirlpool to turn on/off Quiet Mode

Washer Status

  • Alexa, Ask Whirlpool how much time’s left on my washing machine

Washer Information

  • Alexa, Ask Whirlpool for my washer’s model number
  • Alexa, Ask Whirlpool for my washer’s serial number
  • Alexa, Ask Whirlpool for my washer’s SAID number

 

Smart Top Load Dryer (Electric/Gas), Alexa Capabilities/Commands:

 

Dryer Commands

  • Alexa, Tell Whirlpool to start the dryer
  • Alexa, Tell Whirlpool to pause the dryer
  • Alexa, Tell Whirlpool to stop the dryer

Dryer Controls

  • Alexa, Tell Whirlpool to turn on/off Quiet Mode

Dryer Status

  • Alexa, Ask Whirlpool how much time’s left on the dryer

Dryer Information

  • Alexa, Ask Whirlpool for the dryer’s model number
  • Alexa, Ask Whirlpool for the dryer’s serial number
  • Alexa, Ask Whirlpool for the dryer’s SAID number

 

 

Alexa is saying, “Sorry, I didn’t get that.” What do I do?

Please repeat your command to Alexa after the blue activity light ring goes out.

Can I use Amazon Alexa devices with my Whirlpool® Smart Appliance outside of the United States?

No, the Amazon Alexa Whirlpool Skill is only available for Whirlpool® Smart Appliances purchased in the United States.

Can I set up or change the settings of my Amazon Alexa without a smartphone?

Yes, you can set up and control Alexa by going to alexa.amazon.com in your web browser.

How do I receive additional support?

For further assistance, call our Whirlpool® Customer Support Line at 1-800-333-4591, or visit us on the web: https://www.whirlpool.com/home-innovations/connected-appliances/connect.html