How to Connect Whirlpool Appliances

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Download the App

Connect your appliance quickly with Scan-to-Connect technology. You don't need to be a tech expert to connect your new appliance. Simply open the Whirlpool® app, add your appliance and follow the guided experience to get up and running quickly.*

*Connection method not compatible with all routers. You may be prompted to try other connection methods. Appliance must be set to remote enable. WiFi & App required. Features subject to change. 

View the Whirlpool Corporation Smart Appliance Terms of Service and Privacy Statement.

Step by Step Instructions

  1. Download the Mobile App
  2. Create your own Account
  3. Select Add Appliance on the Mobile Application
  4. Scan the QR code from the Appliance WIFI settings touchscreen display
  5. Follow Mobile Application instructions to use the Appliance touchscreen to select your home router and enter your home router passphrase on the appliance touch screen
  6. Select next on the Mobile Application instruction Screen
  7. On the Mobile application observe and wait for the Appliance to indicate that it is connected to the home router, Internet, and Cloud Service
  8. Upon Success name your appliance and start using its remote features
  1. Download the Mobile App
  2. Create your own Account
  3. Select Add Appliance on the Mobile Application
  4. Scan the QR code from the Appliance Label or manually enter the SAID and MAC.
  5. On the Mobile Application enter your home router passphrase (if your home router has a choice of frequency bands - be sure to use the 2.4GHz band router name)
  6. Select next on the Mobile Application
  7. On the Mobile application observe and wait for the Appliance to indicate that it is connected to the home router, Internet, and Cloud Service
  8. Upon Success name your appliance and start using its remote features

Frequently Asked Questions

Congratulations for getting ahead in the process - now you will need to claim the appliance to your account. Check if your appliance is connected to the internet. To claim the appliance:

  1. Download the Mobile Application (Links to Apple Store and Google Play)
  2. Create your account
  3. Select Add Appliance
  4. Select the “Manually Enter Code” option in the Add Appliance screen on your mobile app. You will need to enter the SAID and the MAC from the appliance to identify the appliance you are claiming. (SAID Locations)
  5. You will be presented with a screen to name your appliance.
  6. Name your new appliance and click “Save” to complete the process.
  7. Enjoy your new connected features!

Check your router for each of the following:

  • Frequency Band: 2.4GHz Band IEEE 802.11 b/g/n
  • Security: Security WiFi Protected Access WPA2
  • Network Support: IPV4 Minimum.

All appliances with keyboard touchscreen LCD displays can be connected to the home router directly on the appliance keyboard touchscreen displays.

For all other appliances you will need the following:

  1. The Smart Appliance ID (SAID) located on the SAID label.
  2. The Appliance MAC address located on the SAID label.
  3. A laptop or tablet with a browser window.
  4. Position yourself and your laptop or tablet close to the appliance

 

Step by Step:

  1. On your laptop or tablet look in your WiFi network settings for a network with the Appliance MAC address in the name …._88_E7_12_………. (if you don’t see it jump to the note at the bottom “How to get my appliance to Beacon”)
  2. Select the WiFi network with you appliance MAC in it.
  3. You will be prompted to enter a passphrase. Enter the last 10 letters/numbers of your appliance’s SAID (the SAID will  start with a 3 or a 4, and contains upper case letters)
  4. Upon successful connection to the appliance network, open a browser window on the laptop or tablet and enter the following in the URL line: 192.168.10.1
  5. The appliance will present a web page.
  6. On the web page, select your home router name from the pull down list of local routers.
  7. On the web page, enter your home router passphrase.
  8. On the web page, select “Go” - at this point the appliance will disconnect from your laptop or tablet and attempt to connect to your home router. Close your browser.
  9. It may take up to two minutes for the appliance to connect to your home router and then the internet and the server - in order to see if the appliance successfully connected, go to your laptop or tablet WiFi network settings and see if the Appliance MAC address network name is present ….._88_E7_12_… if it is not in the list after several minutes then it has connected to the home router.  If it is in the list, the appliance failed to connect to the home router (check to see if the home router passphrase was entered correctly).
  10. Now you will need to claim your appliance see the FAQ “I have connected my appliance before I set up my mobile application”
  1. Find the SAID Label on the appliance
  2. If the first number in the SAID is a 3 - Press and hold the Connect key for 15 Seconds (this will delete any network settings and the appliance will begin to Beacon its MAC address shortly afterwards.)
  3. If the first number in the SAID is a 4 - Press the Connect key once - this will place the Appliance into a Beacon mode. If the appliance does not start Beaconing it’s MAC address, then it may need to have it’s existing network configuration deleted - press and hold the Connect key for 15 seconds to clear the previous network settings, wait 15 seconds, then press the connect key once to get the appliance to start Beaconing.

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